It may be summed up in two words; involvement and commitment.
When a claim occurs, Lacson and Lacson takes full charge of the presentation and negotiation with the insurer. The facts are carefully reviewed to make sure that the client's claim is settled fairly and promptly. Since the client does not have the required insurance expertise, Lacson and Lacson becomes the alter ego of the client.
Other brokers let their clients deal directly with the insurers and their adjusters. This is an absolute no with Lacson and Lacson !
Lacson and Lacson believes that its total involvement in the claims process is the best way of ensuring customer satisfaction.
This is readily demonstrated in its day to day processing of motor and medical insurance claims where Lacson and Lacson puts its money where its mouth is, literally advancing payments to its network of providers composed of motor shops and the hospitals, clinics, and doctors.
Lacson and Lacson's commitment to deliver is backstopped by insurance companies with proven track record and financial capability. Just like insurance brokers, insurance companies in the Philippines were not created equal. Some are better than others and only a few deserve to be called the best.
Lacson and Lacson limits its dealing to the best insurance companies. In a situation where low prices are needed to close a business, Lacson and Lacson prefers not to get the business rather than to risk its reputation by taking chances with substandard insurance companies.
Commitment means understanding the client's business or situation to provide the insurance cover commensurate to the risks at hand. Commitment means making sure the policy is properly designed or worded to capture the protection required for such risks.
Commitment means periodic review with the client so that covers are always updated. Commitment means making sure the client knows what are covered as well as what are not covered.
Commitment means meeting the timelines for prompt and hassle free settlement of claims.
Lacson and Lacson is a one shop stop for any and all kinds of insurance required by all sorts of businesses as well as individuals. Whoever the client may be, involvement and commitment are the guidelines of Lacson and Lacson in the pursuit of its profession.